I will soon be disputing this charge with my credit card company. Contact us. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . Enter a location to find the closest CHANEL stores Word to the wise, save your money and buy something WAY cheaper. Sign Up For Free G2Crowd Trusted. As a matter of policy, BBB does not endorse any product, service or business. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. We also ensure all reviews are published without moderation. I spent 1000s on Fendi products. Be aware before buying anything from their online store that you will be left alone if any issues. Not purchasing anything from Fendi again period. good luck! Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? Surly that for Xmas they would have made this longer. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. 6. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Bought a trench coat for 4000. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. If they give me my money back, the bag costs +100 today!!!! It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? I asked them to send me proof of how I could have broken the coat and they refused. About Fendi. I was never contacted by the business for resolution. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Will definitely not be repurchasing anything Fendi! Now granted; it's aged but I've had wallets that have cost 10X less last for longer. This is not due to normal wear and tear. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As they should! BBB Business Profiles may not be reproduced for sales or promotional purposes. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Really hope it can be customise. I tried on the coat and when I went to tighten the sides it was broke. It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. I contacted the Fendi store for a replacement. I was told that the concern would be forwarded to the warehouse. I purchased a hand beaded Baguette that cost me $2400. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! 2023 Trustpilot A/S. At first I wanted to re-purchase my items in store, but now I will never purchase another Fendi product in my lifetime. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. DHL even sent us an email to forward to Fendi. I would like my money back. Contact our Customer Care at +61 1800959920. We are a Ukrainian company. I have purchased in just about every designer store and they all have a return policy except Fendi. I now am sitting on a useless piece of paper and no gift to show for it. E-Mail Us Please contact us using the form below and allow 1-2 business days for your response. Information provided by various external sources. The service is available from Monday to Friday, 9am to 6pm AWST. No refund for months, no response from FENDI. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. i experienced it myself, in fact. Today FENDI is synonymous with quality, tradition, experimentation and creativity. I contacted the customer to say we had their parcel and asked if they had received ours. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. They say for their returns you only have 14 days..! Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. FASHIONPHILE is not affiliated with Fendi. Definitely a brand to completely avoid. Its been 10 weeks and Ive heard nothing. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. This person told me dont worry and that when *** delivers it back Ill get my money. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . Can't find any other messenger bags that I really like. I never wore the coat. Good job fendi. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Contact us via fax, email, or call to experience exceptional customer service. ** **** filled the complaint with the BBB on December 6th 2022. Surly that for Xmas they would have made this longer. Terrible after sales customer service at their flagship store in Milan, Italy. I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. Organisation Model pursuant to Legislative Decree 231/2001. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. I am sorry this happened to you, but hopefully you willl get some satisfaction. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. I would never use this company again. They arrived and broke in half 6 weeks later. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. The item is still in warranty so I am hoping no trouble. I sent at least 10 emails, no response. I paid $430US for the glasses plus tax. i dunno wat to sayjust feel bad reading this. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Unbelievable. That is really too bad. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! I was give a web site to contact to voice my complaint which no longer exists. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. For a better experience, please enable JavaScript in your browser before proceeding. We'll be more than happy to help and will reply to you as soon as possible. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. $2400 that's much!! I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. Ive been getting the run around since October, its almost December. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. Relating to customer service only: Horrible. The Fendi handbags in our collection include a range of styles . Can you post a photo? The client was provided an option to get a full refund but she wasn't happy with that. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. I bought many slides from high street fashion brands that lasted a lot longer than that. LIVE CHAT. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. You are very fortunate, Fendi, to have such a treasure on your team. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). BBB is here to help. I spent 1000s on Fendi products. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. Some of the add-ons on this site are powered by. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. The item was returned and still havent received a refund after nearly 7 weeks. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . If you no longer have the card, contact Fendi customer service for advice. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. . I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Addressing a question. Find a variety of Fendi bags on 1stDibs. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. It became scratched and jewels had fallen out after just a few weeks. I have contacted FENDI twice. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. Terrible customer service from a so called high end company. Founded in Ro. Never again. I contacted the Fendi store for a replacement. I want the bag NOW! See details. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. I was told the item had not been received by them. Our customer service hours are Monday through Friday, 9am to 6pm PST. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Can't imagine how bad u feel when they gave u such a service. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. She promised me she would resolve on monday morning and sent a text message confirming this info. Really disappointed - will not be purchasing again. Terrible after sales customer service at their flagship store in Milan, Italy. More than a month all I got was we are in touch with after sales and dont know exactly if we can. JavaScript is disabled. On 1stDibs, shop a range of Fendi Spy bags. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. Well guide you through the process. I have heard so many negative things about their poor customer service. I was promised a call back from a supervisor twice. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. *. www.fendi.com Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. But nope. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. Its been almost 3 weeks and I havent even received a tracking number. The only thing I did like was sold out and would not be in production again. I purchased a pair of sunglasses online directly from Fendi. They keep promising to issue a credit note for online but it has not materialised. Download for free now! DHL even sent us an email to forward to Fendi. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. The opening of the first FENDI boutique a handbag shop and fur workshop followed. On 1stDibs, shop a collection of Fendi apparel and accessories. He won the dispute. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. If you prefer you can send us an email by filling in the form below. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. I contacted the customer to say we had their parcel and asked if they had received ours. 885058 *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. I called customer service in new york and got no satisfaction. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Favorite Designer Chat Support Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Made in Italy. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). Once that happened there is nothing we can do on our end. *. We use dedicated people and clever technology to safeguard our platform. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. Ive just called customer service as my phone ring socket suddenly broke last week. Enter a name to find & verify an email >>> . Three month on still trying to send the earings back to Fendi and waiting on a refund. Don't buy from their boutiques, stick with the Department stores, they value our business. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion Advanced Search . I have nothing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I lodged a complaint about the quality of a Fendi product. I am demanding a full refund before resorting to litigation. Their store staff is clueless and only interested to sell sell sell. On 10/13/2022 I placed an order for a pair of sneakers and belt. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. 1-888-TOM-FORD. This is an authentic FENDI Denim Baguette in Blue. Word to the wise, save your money and buy something WAY cheaper. Please fill in this form to send us your inquiry. You must log in or register to reply here. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. I opened the chat box on the website to ask a few questions. I purchased tights & received the tights on Friday March 5th. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. Chanel advisors are available to answer all your questions. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. The client has been contacted and the issue has been resolved. There was an issue with the delivery of my items. Fill in this form to send us an email. After seeing all the reviews Im starting to worry I wont get a refund! The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. I am still awaiting a refund on the item that they sent to me damaged. I would never ever buy from this company again!! How you can polish a Fendi Spy bag depends on the material. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. On 1stDibs, shop a range of Fendi Spy bags. i'm so sorry this had to happen to you. No reply at all. I received a refund for the item that I did not note as being defective. We will reply to you as soon as possible. For a better experience, please enable JavaScript in your browser before proceeding. I purchased a pair of boots (online order), which arrived in less than perfect condition. do you have a pic of your bag? Fendi is a registered trademark of Fendi. Get the latest business insights from Dun & Bradstreet. Where is the customer service? i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. You must log in or register to reply here. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). Get Contact Info. Here are 8 tips for writing great reviews. I immediately took a pic and emailed fendi. Its day 26 since I ordered the product from Fendi online store still no updates on the order. So it was sent back directly to the fendi even without reaching my address. can you write to their head office in italy? Made in Italy. One would guess that providing official proof of purchase info and images of said issue would prompt a response. But don't be too alarmed by horror stories. BBB Business Profiles are subject to change at any time.

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