If you really want to push the boat and give yourself the best of everything, our landline, TV and broadband packages will have you talking, streaming and surfing whenever you want. All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. My landline phone has no dial tone. To select this package, simply choose the Weekend chatter call plan, then personalise your order in the checkout to Evening & weekend chatter. 1. Th. 00:06 Random local calls (to numbers unknown to the customer) are also a common feature of phantom calls. Discover helpful answers and handy videos from our community. The scathing research resulted in BT, which accounts for about 80% of the 2.9 million UK landline-only customers, voluntarily cutting prices by about 37%, effectively reversing the hikes by returning pricing to 2009 levels in real-terms. Thanks for joining me on PM and allowing me to book in the tech visit for a potential crossed line. 17-09-2022 Regards Paul. then you will only get free calls to 01, 02, 03 numbers, at the weekend (midnight friday to midnight sunday) at any other time they are 8.5 per minute plus 12p connection fee. These check points will help you to make sure your phones are in good working order. If you call the 0345 number from a non-Virgin line, it might be charged at local call rates. Switched On Families. Get all the benefits of Anytime chatter, on top of inclusive minutes for international calls to mobiles & landlines in 50 countries.. Thanks for posting and welcome to the community. You are experiencing 'phantom call charges'. Why not upgrade to our International anytime chatter to get inclusive calls abroad, any time of the day. - edited Enjoy inclusive calls to UK landlines and UK mobile numbers at any time of the day. Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. Check out our guide - How to pay my Virgin Media bill, on All you need to do is make a payment to clear the outstanding amount. Covers no dial tone, problems with incoming & outgoing calls & crackling lines. Denmark, 5. You may be charged a fee per minute if you call a specific number. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. But you'll have to pay extra for calls to 0871 and 0844 numbers. Chatter and natter. If you feel we have overcharged you, then please get in touch and well be happy to go over your bill. Why not upgrade to our Evening & weekend chatter package itll give you inclusive evening and weekend calls to UK mobile numbers. 2. 10:04 For verification see virginmedia.com/fast. Poland, 14. Check out our everyday call charges to find out how much calls that fall outside of your bundle cost to make. Virgin Media services are only available in eligible Virgin Media network areas. The 22 international destinations are: 1. We expected that our proposed cut in BTs prices would lead to other providers following suit. Use the make a payment link to part pay, or fully settle your account. The organisation youre calling decides the service charge, and must let you know it. Unscrew the two small screws and slide out the bottom half of the face plate. The hardest part is choosing the best combination deal for your household. Its just not very clear as it says its a free-phone number and is free from my mobile, so hard to see where the cost comes from. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. International anytime chatter Stay up late or rise early and give that special someone a ring from your landline. Select our best landline add-on with one of our broadband plans. Pay your Virgin Media or Virgin Mobile bill 4 Call rates for customers with Talk Mobile 2 are 10p daytime and 10p evening, and customers on the legacy Talk Mobile product the rates are 12.97p daytime and 9.54p evening. The way it works is we have an 0845 number which diverts to the landline in the house (this is free) then it diverts using the virgin media to our mobile. Its often cheaper to take a broadband and phone deal than to have home broadband without a landline so, why not combine both services into the same package, and one easy bill. Landline plus a bit extra See How do I pay my Virgin Media and Virgin Mobile bill? If your payment is late, you may no longer be able to make calls and send SMS, or use your data. 2. There can be a number of reasons why your virgin media landline isnt working. Germany, 7. 17-01-2023 2.Click on My Bills Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I've just been looking through the Virgin Media home phone charges document, and there is a call connection charge of 6p for most numbers - including FREEphone 0800/0500/0808 numbers. You can view your bill online. You can get our superfast speeds without a phoneline because our broadband runs on fibre-optic cables and coax cables, not a traditional copper telephone line. To help solve landline issues when connected into the Hub, you can: If your virgin phone line is not working, There could be a network issue in your area by signing in to your My Virgin Media account you can: Welcome to Virgin Medias help and support page. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. It comes with Fibre broadband, over 100 channels with Mixit TV and inclusive weekend calls to UK landlines too. TalkTalk acquired SSEs phone business late last year. If you're confused by call charges or don't know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you. USA, 22. However, bank transfers or cheques may take a few days to clear. Book an engineer, if needed. - edited We have a few options that can make paying a little easier. People also confuse free calls with inclusive calls. Make your Caller Display private. Luckily, Weekend chatter makes that possible. Our Talk Plans cover international calls, calls during the evening and weekend, and much more. Once youre in, if your account has been restricted, you'll see a message at the top of the page to let you know why. Thats essentially unlimited calls and your talk time sorted. Priority is a service from O2 that current Virgin Media customers aged 16+ can also use. As of July 1st 2015, the regulator, Ofcom, is changing the way these numbers are charged for to make the cost of calls clearer. All Virgin landline tariffs come with additional perks. Take a look at connection in area. 17-01-2023 However, some banks and government departments might use these kinds of numbers as well. You can either fix this yourself, or contact the company that maintains your phones to do it they'll charge, if you're not covered by a warranty. Check that you havent barred incoming calls. Comparing WiFi guarantees of major UK ISPs. When you call these numbers, youll generally need to pay an additional charge set by service or company you are calling (known as a service charge), as well as the cost of connecting the call (known as an access charge). Need a helpful hand to show you how to make a payment? Intelligent WiFi Pod Trial. 17-01-2023 Thank you for the reply. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer. Need help switching? So whether it's technical issues, hub problems or you need support, we'll help you with our complete set of general help guides and answers - like our billing and payments help guides. The access charge: This is what we charge you, per minute, for connecting the call. Youll need to check your contract first to see if you can make the switch to something cheaper that we offer. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youll still be charged 30 for this service. - edited They are the UK regulator for content, goods and services charged to a phone bill, and can help if youve been charged for any phone-paid service without your consent. If its an internet phone will the landline charge be dropped. Lets look at the different Fibre Broadband speeds available with our landline and broadband deals: To get the best of both worlds, explore our broadband and landline packages. Visit our dedicated Virgin Media Landline help and support page for home phone help. If youve received a service charge that wasnt clearly advertised and you feel it was unfair, head to the PSA website. then on the 19th the enginner came out and disconnected my phone line and i now just dont have a phone connected up at all anymore hoping this solves the issue. 00:13. on Of course, if youd prefer, you can upgrade your landline plan and have more inclusive minutes and home phone features. Freephone numbers starting 0800 or 0808 are already free to call from your Virgin Media home phone. This can take 5 to 10 minutes to fully reboot. Explore landline international calls Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. 09:04 Each service has a minimum contract length thats shown in your basket. International calls Free voicemail - or upgrade to Voicemail Plus for 2.25 a month and listen to your messages on any phone, anywhere. To fix it, have a read of your Phone User Guide. So whether it's technical issues, hub problems or you need support, well help you with our complete set of general help guides and answers like our billing and payments help guides. Check out our mobile call costs. You will then be requested to enter a PIN - follow the instructions on the . 23-01-2023 Weekend chatter, our standard price plan, is 19 a month for line rental. The Evening & weekend chatter package is the line rental of dreams, giving you unlimited calls to UK landlines and UK mobiles from 7pm to 7am Monday to Friday. We have a selection of landline Talk Plans for you to choose from, so you can pick the one that offers the sort of unlimited calling that best suit you. Austria, 3. To find out how much is still owed after a part payment: 1.Register or sign in to My Virgin Media The daily 3 per 1GB charge will only apply for data usage in excess of 100KB. You might also find your Virgin Media services restricted. Excludes calls to premium rate, SMS and non-geographic numbers. Calls to UK mobiles cost 24p per minute. For example, if the service charge was 20 pence per minute, the organisation youre calling might say, Calls cost 20 pence per minute , plus your phone companys access charge. By adding together the access charge and the service charge, you will know exactly what the call will cost you. We are more than happy to book in a technician visit to check for a crossed line, the technician visit is free but if they do not find a crossed line, there would be a cost of 25 call out fee added. We'd like to have an engineer take a look. If we do need to put in restrictions, well try to contact you about what you need to pay to get your full service back. Is 0151 your local area code by any chance? 3. Click Mark as Helpful Answer or use Kudos to say thanks, on Find other useful step-by-step guides on Ofcom targeted BT because of its significant market power in the landline market if a voluntary price cutting agreement had not been reached it could have pursued enforced regulatory measures and did not focus on smaller players such as Virgin Media and TalkTalk. Once the white power light on the front of the Hub is solidly lit, youre good to go. for more information. Learn more, Have I helped? To verify click here. Our plans include line rental in the total price. VM BB TV Landline. The charity has nearly 30 years worth of experience providing free debt advice, with expert advisors offering practical help and debt solutions. Forget international calling cards now you can give them a ring from your landline with International anytime chatter. The 0123 number is a giveaway as is the exact timings to the minute of the calls. by samwardill . Fideres says almost 600,000 UK landline-only customers, most of them elderly, have been charged excessive prices since 2009. Check out our call rates for more information. Re-dial before 60 minutes to avoid call charges. Here are some of the most common issues and how to fix them. You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. . Australia, 2. All of these changes apply across every landline and mobile phone not just your Virgin Media phone. 00:18. 3. Remember, youll need to pay the outstanding amount on or before the payment due date. To read these documents you need Acrobat Reader. The service charge is set by the organisation you are calling and is paid to them. Click Mark as Helpful Answer or use Kudos to say thanks, on Check for known issues local to you I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. All broadband and phone bundles come with Weekend chatter. This way, youll be able to choose how much you pay, meaning you can break the bill into more manageable chunks. 17-01-2023 To get the best connection connect your phone directly into the main Virgin Media wall socket and check youre not using an extension cable. If we do need to restrict your services, well try to contact you about the next steps. A trio of telecoms firms have been accused of overcharging hundreds of thousands of landline-only customers by almost 200m, according to research. If you only have a Weekend call package, as it says on the tin, you only get inclusive calls at Weekends. 09:05, Thanks for coming back to me. Depending on the payment method youve used, it could take several days to show on your account. I shall PM you now to assist further. Landline charges for calling mobile number. 23-01-2023 Switzerland, 20. On the call you will be requested to enter your MSISDN - this is your mobile phone number. Are they receiving power? You'll be able to choose the right broadband speed for your house. This means your broadband speed may be slowed, or you might be restricted to the Freeview channels only. Do you find you call a lot of mobile numbers and want to reduce your bill? Needless to say VM should refund you the excess charges. For more help, check out how to understand my current bill. Virgin Media Television For business Webmail Sign-in Shop Why Virgin Media My Account Support Call forwarding Find out the benefits of call forwarding and how to set it up Call Forwarding What is call forwarding? Make a payment in My Virgin Media. Dial 1571 to see. If your circumstances have changed, dont worry were here to support you. Change or cancel your package Check service status Manage your landline Fix your landline Set up your landline Call charge details Manage order or appointment Dealing with nuisance calls Billing and payments Moving home We got other ways of helping 0500 23:58, Hi, does anyone know if you pay for 0345 numbers from a landline during the week if you only have a weekend call package. Virgin Media Community; Phone; Home Phone; Options. The International anytime chatter phone package comes with inclusive minutes that will let you make international calls to mobile and landlines in 50 popular destinations. Enjoy catch ups with your nearest and dearest on the tariff that works best for you. If you are interested in understanding your finances better you can take the first step right now and try their online debt advice tool today it only takes a minute. Normally, it is difficult to determine what a fair market price might be in a monopolised market. Calls made outside of the call pack minutes are charged at our standard rates. Lets explore some of the things you should consider: Calls made outside of the call pack minutes are charged at our standard rates, 2023 Virgin Media.